Analysis Of The Field Study Of Tema Port

Introduction

This chapter focused on the analysis of the field study. It also deals with the analysis of the main and preliminary data. Data was collected from the various targeted population in respect to the port service quality.

RESPONSE RATE

Questionnaires were administered to collect data from users of Tema Port: shipping lines, freight forwarders, importers and exporters and logistics service providers. The total number of questionnaires administered was 100 copies. They were distributed from February 2018 to March 2018. Opened-ended and close-ended questions with both combination of both type were used. The questionnaires were pretested before they were distributed. The questionnaire survey was then administered in person to the respondents.

A follow-up request was made in person after two weeks of its distribution (questionnaires). Only twenty (20) of the questionnaires were filled after the two weeks of distribution. In the fourth (4th) week, 70 copies of the questionnaires were received. However, only 66 copies were valid and used for further analysis.

PRELIMINARY DATA

Table 1 Shows Level of Education For Respondents

LEVEL OF EDUCATION FREQUENCY PERCENTAGE (%)

Master Degree 10 15.15

First Degree 15 22.72

SHS 20 30.30

Other 21 31.82

TOTAL 66 100

10 out of 66 respondents representing 15.15% have master’s degree, 15 out of 66 respondents representing 22.72% has first degree, 20 out of 66 respondents representing 30.30% has senior high school certificate and, 21 out of 66 respondents representing 31.82% have received other form of education.

Table 2 Shows Period of Study of Respondents

PERIOD OF SERVICE FREQUENCY PERCENTAGE (%)

1-5Years 16 24.24

6-10 Years 25 37.88

11-15 Years 10 15.15

16-20 Years 6 9.09

21-25 Years 6 9.09

26 Years and above 3 4.54

TOTAL 66 100

This indicator was used to measure the period of service of respondents to analyze the quality level of Tema Port. This is very essential as it has a bearing in achieving the researcher’s objectives.

Table 2 indicate that 16 respondents representing 24% have worked between the periods of 1 to 5 years, 25 respondents also representing 38% have worked between the periods of 6 to 10 years, 10 respondents representing 15% have worked between the periods of 11 to 15 years, 6 respondents representing 9% have worked between the periods of 16 to 20 years, 6 respondents representing 9% have worked between the period of 21 to 25 years, and 3 respondents representing 5% have worked between the period above 25 years.